Privacy Policy

This privacy policy explains how Change Counselling (Kim Young) collects, uses, and protects your personal information. It applies to this website and to counselling services provided in person in Geelong and online.

The information I collect

I collect personal information that you provide directly, such as your name, email address, phone number, and the details you share when you contact me or attend a session. As part of providing counselling, I also keep confidential clinical notes and intake information.

How I use your information

I use your information to respond to enquiries, arrange and provide counselling, keep accurate and secure records, and meet my professional and legal obligations. I do not sell your information or use it for marketing without your consent.

Confidentiality

Counselling is a confidential service. There are some legal and ethical limits to confidentiality, such as situations involving a serious risk of harm or where disclosure is required by law. These limits are explained at the beginning of our work together.

Storage and security

Your information is stored securely, and access is limited to what is necessary to provide your care. Website enquiries submitted through the contact form are transmitted securely and stored with reasonable safeguards.

Third parties

I may use trusted service providers (for example, secure email or telehealth platforms) to deliver services. These providers are expected to handle your information securely and only for the purpose of supporting your care.

Access and correction

You may request access to the personal information I hold about you, and ask for corrections if it is inaccurate. Please get in touch if you would like to make a request.

Contact

If you have any questions about this privacy policy or how your information is handled, please contact Change Counselling on 0421 737 045 or through the contact page.